IN PATIENT

Frequently Asked Questions

• BEFORE ADMISSION

  • • Kindly contact the admission counter and provide them with the details e.g. date of admission, treating doctor, and preferred class of accommodation.
    • Planned surgical cases are required to pay deposit amount.
    • On the date of admission, an intimation call will be made and in case it is not received you are requested to confirm with the admission counter at 1800 572 6600
    • Accommodation of your choice may not be available in such case all efforts will be made to accommodate you in another best available category.
    • We accept online payment, cash/DD or debit and credit cards from all major banks.

• DURING ADMISSION

  • • Patients are admitted either through a doctor's reference letter or recommendation.
    • Passport & Visa/PIO card is to be produced by foreign nationals/NRI failing which elective admission of the patients may be denied.
    • The deposit amount has to be paid according to the rules, within 24 hrs in case of emergency. The amount will vary based on the type of accommodation.

• AFTER ADMISSION

  • • The charge of the bed is billed at the end of each day. Check-in time is flexible. Check-out time is 11:00 A.M. Thereafter charges will be applicable.
    • Day-care patients will be kept under observation for a maximum of 8 hrs, after which he/she will either be admitted as regular patient or discharged.
    • Transfers of the category will be based on the availability only.
    • When you move/upgrade to a higher category the billing will be done as per the higher category from day one.
    • In case of downgrade to a lower category the billing from the day of transfer will be applicable as per the lower category subject to the approval of the management.
    • In case shifting to ICU the room has to be vacated.
    • In case of Single/Deluxe/Executive Suit category patients may be allowed to retain the room subject to availability. The room may be urgently required in case of any emergency admission.

• BILLING AND PAYMENTS

  • • The billing department functions all week days round the clock.
    • Charges of packages, operation theatres & doctor fees will vary according to the room category.
    • Bed charges are inclusive of diet and nursing services. Additional food beverages / mineral water for the patients or visitors will be charged extra.
    • Emergency charge will be applicable for any test / procedure done on Sundays / public holidays / after working hours of respective departments / on an emergency basis.
    • Emergency visit charges are applicable between 11:00 pm to 06:00 am when the doctor is specially called to see the patient.
    • Intensivist visit will be charged on a per day basis during the period of stay in ICUs.
    • There is a surcharge of 25% levied on the final bill amount of all foreign nationals/ NRI patients.
    • You can redress your billing queries on 1800 572 6600 Extn. 4084 & 4085 (timings 9 am to 5 pm for admitted patients and 2 pm to 5 pm for discharged patients.
    • No billing queries will be entertained after 30 days from date of discharge.

• DISCHARGE

  • • Discharges are processed round the clock in the hospital.
    • Discharge of patient will be authorized as per the doctor's opinion.
    • On receipt of request and discharge papers the billing department prepares the bill. On completion of the final bill the billing department informs the patient for final settlement.
    • Relative has to approach the discharge counter for final settlement.
    • Passes are to be submitted at the discharge counter without which the discharge slip will not be issued. A non-refundable fee of Rs. 100 will be charged if the pass is misplaced / damaged or not surrendered before discharge.
    • The discharge process may take some time. Kindly be patient.

• GENERAL INFORMATION

  • • Outside food is not allowed inside the hospital for patients/patient’s attendants. The hospital serves well-balanced vegetarian meals.
    • Smoking, consumption of alcohol not permitted in the hospital premises.
    • Mobile phones are not permitted in restricted areas of the hospital viz, ICCU, operation theatres, MRI, Nuclear Medicine Department and Wards.
    • Photography is prohibited in hospital premises.
    • All medicines, consumables etc for the patient will be provided by the hospital, no outside medicine or consumables are permitted.li>
    • Patients are advised not to carry cash or wear or keep any jewellery during their hospitalization. The hospital is not responsible for any kind of loss.
    • The hospital security has the right to check your baggage and ask for passes at any time.
    • The admission counter / ward nurse will issue a feedback form. Please spend some time to let us know how we can serve you better.
    • Reports can be collected from reception at A-wing ground floor